Welcome to our Help Center

How do I change / modify my booking?

You can modify your booking by going to this link and inserting your confirmation/order number, your email address or phone number attached to the booking. Once inserted, your booking will be visible.

If you need to change your travel date, you will be able to click on “Transfer Order” and choose your preferred date. If your preferred date is grey, this date is unfortunately unavailable to book.

To add people to your group, you can click on “Edit Order” and add the number needed. The system will prompt you to pay directly on the screen. Kindly note, this is dependent on availability.

What can I change online?

You will be able to amend your date (pending availability) or adjust the number of people joining your booking.

What do I do if I cannot change my booking online?

If you cannot update your booking online, please reach out to us via chat or by calling one of the numbers found here.

What payment methods do you accept?

All payments must be made by credit or debit card, either over the phone with our Customer Service agents or directly through our website’s booking engine, which transmits your credit card data securely and assures you the highest level of protection. Our guides cannot accept cash as payment for your tour. We currently accept Visa (debit/credit), Mastercard, Amex, JCB, Discover, JCB for US$, CA$ and AU$ transactions and Visa and Mastercard for Euro and British pounds. We also accept Google Pay and Apple Pay.

What is your cancellation policy?

You can view a complete summary of our policy here.  For any further questions about our cancellation policy, please feel free to chat with us.. Contact Walks via telephone: From the US (toll-free): +1-888-683-8670, or International: +1-202-684-6916.

Your website says your tours are “all-inclusive.” What does that mean?

It means the tour price listed on our website includes all tickets, reservations, and entrance fees. There won’t be any nasty surprises on the day of your tour, so you could leave your wallet at home (unless you felt like tipping your tour guide or grabbing a snack after your tour.)

Should I tip my guide?

It’s really up to you. If you enjoyed your tour and feel like you received exemplary service from your guide, it is customary to leave a tip at the end of the tour. It’s not obligatory though and we won’t hold it against you if you don’t – nor will your guide.

Does Walks offer gift cards?

Yes! You can purchase a gift card on our website here.

How do I redeem a promo or voucher code?

You can redeem a promo code directly at checkout by inserting the promotional code into the “Promo” code box.

If you are redeeming a voucher or gift card, please insert these into the “GIft Card” box at checkout. If you face any issues, please reach out to our Guest Support via chat or by giving us a ring.

How do I make a special dietary request for one of your food tours?

When you book one of our food tours, we ask for any dietary requests during the booking process. Please ensure to fill out this information.

I forgot to make a special request when booking a (food) tour. What can I do now?

f you’ve forgotten to add in your dietary requirements, do not fret. You can either add them directly to your booking here or by reaching out to us via chat. We can add this information to your booking.

I forgot to purchase a drinks upgrade for a food tour when purchasing online. Can I still do it now?

You can do so in the “Manage My Booking” function by following the link in your confirmation email or by going here. Alternatively, you can reach out to us via chat or phone and we can help you add this on.

How much can I expect to walk on your tours?

True to our name, most of our tours involve walking for at least half, if not the majority of the time. With the exception of a few of our day trips, driving tours, or boat excursions, you can expect to walk a fair amount. Guests should be able to walk at a moderate pace without difficulty.

Want to tour with us but concerned about keeping up with the group's pace? For any further questions about our cancellation policy, please feel free to chat with us. You can contact Walks via telephone:
From the US (toll-free): +1-888-683-8670, or International: +1-202-684-6916

What are the possibilities of taking one of your tours with a wheelchair, motorized scooter, or mobility limitations?

Every tour is different but for the most part, those with mobility limitations have difficulties on a group tour for a variety of reasons. Our group tours utilize multiple areas that are not accessible like staircases, narrow passages, and uneven surfaces of archeological sites.

That doesn’t mean it’s a hard no on every one of our tours. First, check the FAQ section of the tour page on our website. Usually, we communicate whether a site is accessible for those with mobility limitations there.

For Walks of Italy, we are unable to accommodate wheelchairs on most of our group tours for a variety of reasons. For example, at the Vatican Museums, wheelchair users are required to follow a different route not accessible to those not in wheelchairs. At the Colosseum, lifts are often out of order, requiring more complicated solutions. In most cases we can serve wheelchair users on a pre-arranged basis (subject to availability), to allow the guide to adapt the route to their requirements. Please do get in touch with us before you book, however, and be aware that guests are responsible for propelling their own chairs – guides will be unable to do this.

For some tours, we can arrange a private tour modified with any limitations in mind. Please reach out to us via chat if you would like to discuss this possibility. You can contact Walks via telephone:

From the US (toll-free): +1-888-683-8670, or International: +1-202-684-6916 and we may be able to arrange a private tour just for you and your group.

I am traveling with a small child. Can I bring a stroller on the tour?

Every tour is different but for the most part, strollers are difficult on a group tour. Some sites won’t allow strollers inside, while driving tours and day trips don’t have extra storage space within the vehicle.

That doesn’t mean it’s a hard no on every one of our tours. If you contact us, we can see if we can arrange something.

When a stroller is allowed, please ensure it is small, lightweight, and foldable.

How far in advance should I book my tour?

It’s hard to say and differs from one tour to another. For our most popular or limited-availability tours; such as the VIP Colosseum Tour, Alone in St. Mark’s Basilica, the Pristine Sistine, Best of Milan with Last Supper Tickets, or the Rome Pasta-Making Class; we would recommend booking as soon as you can as these services often sell out months in advance. Other services such as our walking tours or regular food tours (not the cooking class) can usually be booked two to three weeks in advance, and we may have space on a standard Vatican or Colosseum tour a few days in advance – or even on the day of running! If you know what tour you want to book though, we would always say to book as soon as you can.

A tour I want to go on is sold out. Do you have a waitlist?

We don’t maintain a waitlist as we receive so many requests, we simply can’t follow up properly with everyone. We recommend checking periodically to see if space becomes available on a sold-out tour.

Do you accept last-minute bookings?

When we have space! If you can’t book on our website, a tour may be off-sale because it’s within a day or two of the start time.

What should I bring for my tour?

Every tour requires a few items to be best prepared.

• Comfortable shoes. We #takewalks so making sure you can navigate along uneven surfaces, dirt paths, cobblestone, etc. is essential.
• Water. Humans need water so we suggest bringing some along!
• Sunshield. A hat, sunglasses, parasol, and/or sunscreen will help in those warmer months. There are several attractions that are not well shaded.
• Weather shield. A coat, rain jacket, and/or umbrella, and layers are suggested for cooler months. (Remember our tours run rain or shine!)
• Photo ID. Some tours/sites require photo ID with date of birth on it.
• Confirmation ID. Make sure this is easily accessible.
• Student ID. If you booked a student ticket, you will need to provide your student ID.

We suggest reading through the “Know Before You Go” section in your confirmation email for suggestions based on your tour!

Should I print and bring my confirmation email?

We strongly encourage you to print your confirmation letter, mostly because it contains valuable information regarding the meeting point, Walks’ contact details, photos, and maps to help you get there. Those tech-savvy individuals might want to bookmark it on your phone so you can easily pull it up for your own reference.

A physical or digital copy of this confirmation email is not required to join your tour. Your guide (or tour coordinator) will have your name in our database so if you know the name on the booking, you’re set!

It’s raining. Will my tour still run?

Our tours run rain or shine, and our guides are great at navigating through various weather conditions to ensure you’re as comfortable as possible. They will find shade where they can, overhangs to pause under – stuff like that.

On very rare occasions if the weather is particularly dramatic some sites may close (e.g. the Colosseum may close in case of flooding). If time allows and we have prior warning, we will contact you as soon as we find out.

My tour includes a visit to a holy site. What should I wear?

Due to the religious nature of holy sites such as churches and catacombs, all individuals regardless of gender and age must cover their shoulders and knees.

During warmer seasons, you can bring extra covering (scarves, sweaters, sarongs, etc.) to put on just before entering.

What type of shoes should I wear?

True to our name, we #takewalks! Most of our tours involve walking for at least half, if not the majority of the time. We strongly recommend wearing comfortable shoes where you can navigate a variety of surfaces including cobblestone, pavement, dirt pathways, and city streets.

Where do I meet my tour guide?

Once you book, you will receive an email confirmation. This confirmation will show you the meeting point address, a short description of how to locate once at that address, and a meeting time. We meet for a tour 15 minutes prior to the tour start time so we can get everyone checked in, and ready to #takewalks!

We generally (with a few exceptions) use meeting points that can be easily located on Google Maps.

Here is an example:

Meeting Point: Via delle Terme di Tito, 72 (Oppio Caffè) Meet directly across the street from Oppio Caffè at the gated entrance to Colle Oppio Park. 

This meeting point is located at Via delle Terme di Tito 72 which you can easily put into Google Maps and find the exact location. Then once you arrive at that address (which is Oppio Caffè), you would look across the street to the gates of Colle Oppio park and see your guide waiting for you!

How will I recognize my tour guide?

start time. Depending on your tour type, they will either be holding a sign with the Walks logo and the words “MEET HERE” on it or a red bag showing “Devour Tours.”

We understand you might have trouble getting around a new city. We strongly recommend allowing plenty of time to arrive for your tour.

What can I do if I’m running late for my tour?

Please note that we ask all guests to arrive at the tour meeting point at least 15 minutes before the scheduled start time of their tour.

If you have difficulty finding the meeting point or are delayed along the way, please call any of our contact numbers or reach out to us on chat!

If you are running late, it’s best to contact us so we can reach out to your guide. This is not always possible for all tours – our guides are with other clients and are already on the tour (we ask them not to use their phones during their tour). But in some cases, a few minutes' delay can be remedied. Most times, guides leave the meeting point within 5 minutes of the tour start time.

In some cases, we may be able to reschedule your tour with a small amendment fee depending on availability. You must contact us within 24 hours of the missed tour to make this amendment.

You can contact our guest support team at the following numbers:

• US: +1 202-684-6916 or +1 888-683-8670 (US Toll-Free)
• Spain: +34 919 02 53 49
• Italy: +39 06 8596 0143
• France: +33 1 87 21 24 77
• UK: +44 151 308 1772
• Ireland: +353 1 223 2640

Oops! I have the headset provided to me on the tour. How do I return it?

Thanks in advance for thinking of us! Headsets are a valuable asset to us and the sites we visit. We typically can arrange to pick up the headset from your hotel if you have already left the tour area. For any further Or, contact Walks via telephone: From the US (toll-free): +1-888-683-8670, or International: +1-202-684-6916 as soon as possible.

Do you run private tours?

To provide the highest quality services, we devote our resources to small group tours to guarantee an intimate and personal experience and the best possible value for our clients. We can arrange private group food tours within Spain currently but do not offer them within our sightseeing tours at this time.

Are your tours only offered in English?

Yes. Our tours are all given in English. We don’t offer multi-language tours, which means you’ll never have to wait while a tour guide speaks first in English, then in German, then in Italian. (Believe us, it happens!) Many of our guides speak multiple languages so may be able to answer questions for you in your native language.

My tour includes food and I have dietary restrictions. What should I do?

We do our very best to accommodate dietary restrictions – we know food is important to everyone! We do need a heads-up of your dietary needs well before your tour. Please add these requirements during the booking process. If you have already booked, you can add them directly via the “Manage My Booking” link in your confirmation email or by chatting with us. You can alternatively contact Walks via telephone.

In some instances, substitutions are just not possible. For example, our Pasta Making Class, by its nature, is not suitable for celiacs nor is the pizza-making part of our Rome Food Tour.

For guests with severe food allergies, we recommend avoid taking a food tour and being very careful with all food in a foreign country, which isn’t always labelled to U.S.-standards.

Can you recommend any good restaurants?

Not only do we love art, history, and culture – we LOVE food. Our guides are all locals who want you to have an incredible experience while visiting their city. They would be delighted to point you in the direction of their favorite spots in the area. Just ask them!

What is Walks’ relationship with Walks of Italy?

TakeWalks.com & WalksofItaly.com are the same "Walks" company! Walks of Italy is where we started, our original and highly popular Italian tours & activities brand. Walks is our global brand, operating and selling tours across Europe and North America to the same high standard. We’d love for you to get to know both.

Your food tours are run by Devour Tours. Who are Devour Tours?

Devour Tours is our sister company that specializes in food and drinks’ tours, cookery classes and dining experiences. They literally eat and drink local, authentic dining experiences all year long! These guides and hosts are enthusiastic and bring the same energy as our Walks’ guides. You’ll enjoy the same customer service from Walks.

I see references to City Experiences on your site. Who are City Experiences?

City Experiences by Hornblower is our parent company whose heritage dates back almost 100 years. Today, the company’s footprint spans 111 countries and territories and 125 U.S. cities, with offerings including water-based experiences, land-based experiences, overnight cruise experiences, and ferry and transportation services. You can learn more about them here.